Last updated: 6 August 2026
This Refund Policy explains when refunds may be issued for purchases made through the Ps by Prarambh app and related services operated by PRARAMBH PRINT AND PORTAL PRIVATE LIMITED (“we”, “us”, or “our”).
Scope
This policy applies to paid subscriptions, plans, and other paid purchases made in the Ps by Prarambh mobile app. Free offers, coupons with no purchase amount, and partner-store purchases paid directly at a business are outside this policy unless we expressly state otherwise.
Refund Eligibility
You may be eligible for a refund in the following cases:
- Duplicate payment for the same purchase
- Payment was deducted but the purchased plan/offer was not activated due to a platform error
- Technical or billing errors resulting in an incorrect charge by us
- A purchase failed to complete after successful payment for reasons attributable to our platform
Non-Refundable Cases
Refunds are generally not provided for:
- Successfully activated plans, subscriptions, or offers that have already been used or redeemed
- Change of mind after a successful purchase
- User error (wrong plan selected, wrong account used, or misunderstanding of offer terms)
- Expiry of an offer, coupon, or plan after the stated validity period
- Delays, quality issues, unavailability, or service problems caused by partner businesses
- Partial unused benefits after a plan has been activated, unless required by law or expressly stated at purchase
Partner Business Services
Ps by Prarambh connects users with independent partner businesses. Goods or services redeemed at a partner location are subject to that partner’s own policies. We are not responsible for refunds for products or services purchased or consumed directly at a partner business, except where the issue is caused by a verified payment/activation failure on our platform.
How to Request a Refund
To request a refund, contact us with:
- Transaction ID / payment reference
- Registered mobile number
- Payment date and amount
- Short description of the issue
Email: support@psbyprarambh.com
We may ask for additional details to verify the request.
Processing Time
If a refund is approved, it is generally initiated within 5–10 business days. The time for the amount to appear in your account depends on your payment provider, bank, or card network and may take additional time.
Cancellations
Where a subscription or plan supports cancellation, cancellation stops future renewals according to the terms shown at purchase. Cancellation does not automatically entitle you to a refund for the current paid period unless you qualify under the refund eligibility section above or applicable law requires otherwise.
Contact Support
PRARAMBH PRINT AND PORTAL PRIVATE LIMITED
Email: support@psbyprarambh.com
Website: https://psbyprarambh.com
Address: 307, 3rd Floor, Third Eye One, Nr. Panchvati Crossing, C. G. Road, Ahmedabad, Gujarat 380006, India